Generative AI for Customer Support

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     Course features
  • Awarding Body : IBM via Coursera
  • Level: Intermediate
  • Study time: 1 month at
    10 hours a week


According to Gartner, 85% of customer service leaders plan to adopt conversational generative AI. As businesses integrate AI-driven solutions, this Generative AI for Customer Support specialization equips customer support professionals, managers, and small business owners with the skills to effectively leverage AI in support operations.


What You’ll Learn:

  • Core generative AI concepts and their role in customer support
  • Prompt engineering techniques to optimize AI-generated responses
  • AI automation for FAQs, sentiment analysis, and proactive support
  • Chatbot integration and hands-on experience with AI tools


Enhance customer interactions, streamline operations, and boost efficiency using cutting-edge AI technologies. Learn from industry experts and take your customer service career to the next level.

Course overview
Learn how to leverage Generative AI for Customer Support in just 3 weeks.

Master AI automation, chatbot integration, and prompt engineering to enhance customer interactions and streamline support operations. Gain hands-on experience and expert insights to boost efficiency and improve service quality.
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