Complaints Procedure

Our formal route for raising a complaint, with defined stages and response times.

• Stage one: informal resolution with the programme team.
• Stage two: formal written complaint and investigation.
• Stage three: final review by a company director.
• Expected response times at each stage.
• Education Direct Worldwide Ltd, Suite 2/3, Second Floor, 48 West George Street, Glasgow, G2 1BP, United Kingdom — company number SC717594.
• info@education-direct.com